Return Policy

10 days return 
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 10 days of the order date and you are allowed credit of same value of item purchase to exchange with other items in our store. You have to bear the shipping cost back to us, and the new shopping cost if it is an exchange.


All we ask is that the product is...
-          not used at all, not even once
-          in the same condition you received it
-          in the original box and / or packaging
-          without printing or embroidery

However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this.
 
Return or exchange procedures
Please request for return or exchange by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.">sales (at) mdtextile.com within 10 days from the day order is received. You have to include the following details in the email:
-          Order no:
-          Contact no:
-          Product to return or exchange:
-          Reason for return or exchange (so that we can improve!):
-          Name
-          Address

Cancellation of orders

-For purchased made and should customer decide to cancel order prior to us sending - we only allow refund in terms of store credit. 

 


Once we receive your request for return or exchange, we shall contact you within 5 business days for further instructions.Please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your exchange will be processed and we will contact you to arrange the exchange or refund you credit to use in our store.

 

Comments   

-1 #2 TEW SOOK WOON 2017-05-22 05:26
Dear Admin
I have online purchase the just now.
Can i Receive goods latest on this Thursday?
My order no is 8207056209
Contact hp no 0162162877
Name : Miss Lim
Thank You
Quote
+3 #1 jacky lim 2016-12-27 08:15
Dear Admin
I have online purchase the lady maxim white t shirt
Size M - 9pcs, I found that size too small.
Can I change the size M to size L-6pcs & XL-3pcs.
My order no is 069a046649
Contact hp no 011-11991411 jacky
Name : jacky lim
Add : 11A Lebuh Acheh, 10200 Penang.
My email add :
Thank You
Quote

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